Shipment, Cancellation and Returns Policies
SHIPMENT POLICY

Cost of shipment: NIS 35
Shipments over NIS 300: Free
Shipment of Membership cards (minimum NIS 300):
NIS 35
Note: Business days include Sundays through
Thursdays and exclude national holidays, the eve of
holidays and religious (Jewish) holidays.

SHIPMENTS IN JERUSALEM

“Jerusalem”: With the boundaries of the city.
Same day delivery for orders accepted by 2:00 p.m.
Orders accepted by the close of business on
Thursdays will be delivered before Shabbat.

SHIPMENT TO CITIES BETWEEN HAIFA AND BE’ER SHEBA

Next day delivery for orders accepted by 2:00 p.m.

SHIPMENT ELSEWHERE IN ISRAEL

Orders will be delivered within 3 business days.

OVERSEAS SHIPMENTS
Charges vary according to the destination and relate to packages up to 2 kg. Overseas shipments will be delivered to the Israel Post Office no later than the day following acceptance of the order, and will be shipped by the Israel Post Office. Overseas shipments may be made only to countries having the Israel Post Office’s ECO POST service: Australia, Austria, Belgium, Brazil, Britain, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Holland, Hong Kong, Japan, Norway, Poland, Portugal, South Korea, Spain, Sweden, Switzerland, Thailand, Russia, USA.

According to the Israel Post Office schedule provided to the Cocoa Forest, delivery will be made within 10 business days. Delays may occur due to the corona pandemic, as a result of the curtailment of flights. The Cocoa Forest bears no responsibility for the length of the shipment stage when made through the Post Office.
ORDERS FOR FUTURE SHIPMENTS
The Cocoa Forest strives to comply with requests for future shipments on a particular date, but cannot commit to this. Jerusalem Region and Central Israel: The shipment will be supplied within 2 work days of the requested date. Rest of Israel: The shipment will be transferred to a messenger service for delivery, and delivery will be dependent on the service’s schedule.
CANCELLATION AND RETURNS POLICY
If any Cocoa Forest product is found to be defective, the customer will receive a refund of equal value. If a shipment is not prepared in accordance with the product description on the website, the customer will receive a refund of equal value.

The Cocoa Forest makes every effort to fulfill special requests noted in the Comments section of each order. Nevertheless, the Cocoa Forest cannot commit to fulfill all such customer requests. Fully paid orders: Orders may not be cancelled once they are in the process of being shipped. Orders not yet released for shipment may be cancelled for a handling fee in the amount of NIS 50.

לקוחות יקרים, שימו לב!

הזמנות לירושלים שיוזמנו עד יום ראשון בשעה 14:00 יסופקו בראשון בערב או שני בבוקר

הזמנות למרכז (בין כפר סבא לרחובות) שיוזמנו עד מוצ”ש יסופקו בימי ראשון או שני בבוקר

הזמנות לאחר זמנים אלו או לאזורים אחרים בארץ יסופקו לאחר ראש השנה